What is Remote Support all about? 

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Something that technicians have doing for many years now. Utilizing various tools to gain access to your machine to be able to help you through a problem, repair a problem or simply coach or train you on something you would like to learn about. 

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Do you do Zoom training or assist people with setting up ZOOM? Yes.

With the massive increase of people working from home, ZOOM has become a household name. Many of my support calls are tied to ZOOM issues or difficulties. First I would assist you with the configuration of Zoom via a remote support session. Then we would do a zoom meeting test. All, while maintaining a remote connection to you and also at a very safe distance.   

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What is AeroAdmin?

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Aero Admin is a small program that you install temporarily or permanently on your machine that produces a unique support ID code. When you need help, you provide that code to me and I can then connect to your machine. Once I connect there will be an authorization screen/window on your machine to ask one final time if you want me to control your PC.  

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Once connected I can perform maintenance tasks and fixes. Also, we can do remote training with this application as well. 

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This support link from AeroAdmin has some good pictures and an excellent explanation of how the tool works. I am the admin and you are the remote partner side.

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https://www.aeroadmin.com/en/howto.html

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