Remote Support Details
What is AeroAdmin?
Aero Admin is a small program that you install temporarily or permanently on your machine that produces a unique support ID code. When you need help, you provide that code to me and I can then connect to your machine. Once I connect there will be an authorization screen/window on your machine to ask one final time if you want me to control your PC.
Once connected I can perform maintenance tasks and fixes. Also, we can do remote training with this application as well.
This support link from AeroAdmin has some good pictures and an excellent explanation of how the tool works. I am the admin and you are the remote partner side.